anypresence

The Revolutionary Enterprise Backend-as-a-Service Platform
AnyPresence
AnyPresence

Mobile SELF-Service for Telecom

Because your customers deserve it

When customers are having trouble with your service they want assistance as quickly as possible. As more customers interact with your company primarily through smartphones, tablets, and other mobile channels, are you prepared to service them effectively?

AnyPresence mobile customer service solutions empower telecom customers to perform common self-service tasks directly from their smartphone via a mobile-optimized web site or mobile app

Benefits for Telecoms

  • IMPROVE SATISFACTION

    Support customer self-service via modern mobile devices

  • Increase Revenue

    Provide targeted service offers based on customer usage and need.

  • Reduce Service Costs

    Defer call center inquiries to mobile applications to realize significant cost savings
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Sample Features

  • AnyPresence

    Troubleshooting

    Help customers get quick answers and troubleshoot their services or hardware issues.

  • AnyPresence

    Bill pay & statements

    Provide customers with historical bill summary statements and convenient bill payment.

  • AnyPresence

    Personalized Offers

    Inform customers of new services and targeted offers based on their location, needs and usage patterns.

  • AnyPresence

    Interactive SMS Support

    Support all SMS-capable devices through interactive messaging for alerts, bill payment, and other functions.

  • AnyPresence

    Custom Alerts

    Provide event-based alerts and notifications across multiple channels such as SMS and automated voice.